FAQ

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Delivery details & fees?

We currently only deliver in the Gauteng Region!

It’s R75 for our door-to-door delivery service and FREE for orders over R500! Easy, sweet, and simple!

When will my order be delivered?

We know you can’t wait to get your hands on the gooey goodness! Orders placed will be delivered in 2-5 working days, just enough time to build the cravings!

Place your order, do a little happy dance, and we’ll handle the rest!

Where should I store the goods?

Keep your dough frozen at -18°C until you're ready to scoop and bake.
Once it’s defrosted, don’t refreeze—but honestly, we doubt the dough will make it back to the freezer!

If you somehow hit your sugar limit (we won’t judge!), pop any leftover baked cookies into an airtight container to keep them fresh and chewy for the next day!

Returns and refunds?

Unfortunately, we don’t offer returns or refunds — but don’t worry, you won’t need them!
If something’s not quite right, just reach out to The Cookie Dough Club team and we’ll make it right. We're here to help!

Can I eat the dough raw? (asking for a friend)

We get it — it’s tempting. But our dough is meant to be baked for that warm, gooey cookie magic. Trust us, it’s worth the 12-minute wait.

Baking tips, tricks & chocolate-chips

Preheat your oven to 180°C.
Scoop your cookie dough and roll into balls (the more imperfect, the better).
Place them on a lined baking tray, about 5 cm apart – they like their space!

Want them Gooey? Bake for 10 minutes.
Feeling Crispy? Go for 14 Minutes.
Chasing Perfection? 12 Minutes is your magic number.

The tub makes 10–14 cookies, depending on how generous you're feeling. Bake just one for a sneaky treat... or the whole batch to share (or not).